|APPOINTMENT & STUDIO POLICY|
|First and foremost, The Sweet Spot is an all-inclusive environment for all. We do not discriminate against sex, gender, class, race, religion, affiliation, etc. We welcome everyone into our studio and believe a great service is deserved by all. |
With such an inclusive environment, we ask all our clients to honor our polices so that we may uphold an excellent standard for everyone. We reserve the right to refuse service to anyone at any time if we find our polices are not being respected.
All new clients and clients that have not been with us in a while are required to fill out a Client Intake Form and any forms required for the desired services before receiving services.
All clients receiving a service must be at least 18 years of age. Minors must have a signed consent form by a parent or legal guardian. Please contact our front desk for more information. [Digital consent form coming soon.]
A valid credit card is required for all appointments to be reserved. Your card will not be charged, except per our Late Cancellation & No Show Policy. We are committed to ensuring all your information is secured and protected.
24-hours notice is required for any modifications or cancellations to appointments.
Your privacy is important. Your information such as your credit card, contact information, details about your service(s) and/or purchases, etc is never shared, except as may be required by law. If you have any questions concerning our privacy policies please feel free to ask.
|LATE CANCELLATION & NO SHOW POLICY|
|Here’s all we ask of you: |
A valid credit card number at the time of booking any appointment. At least 24-hours notice for cancellations and changes. Show up on time or, better yet, several minutes early to relax and get in the sugar zone.
That second one is where things get tricky. You see, your appointment time is reserved for you and no one else. So when you don’t show up, you miss out, someone else who could have had your spot misses out, and your sugarist misses out. It’s what we call a lose-lose-lose. And here’s what happens: If you give us less than 24-hours notice, we’ll charge your card for 50% of the service fee. If you totally flake and don’t show up at all, we have to charge you for the whole darn appointment. (Which, by the way, we think is a real shame.) Of course we understand that things do come up. So just give us a ring. It’s better for everyone that way.
|RETAIL AND SERIES PACKAGES POLICY|
|Accepted forms of payment are cash and all major credit cards (VISA, MasterCard, Discover, and AMEX).|
We know finding the right product can be difficult- we offer samples of select products- just ask! We welcome you to give our specially curated product selection a try! With that, we do not offer cash refunds.
We do accept exchanges for store credit to be used toward products or services. In order to receive an exchange or store credit, the following must be met:
- Item(s) to be exchanged must be new, unopened, and unused.
- A receipt must be present.
- Exchanges must be within 10 days of purchase from the dated receipt.
- Exchanged product of greater value will be credited as store credit for a future transaction.
The Sweet Spot gift cards are non-refundable.
All Series purchases are non-refundable. Series Packages do not expire; the dollar value of the original series purchase will be applied in cases of service price changes.
The Sweet Spot reserves the right to change prices of services and products at any time.